Refund Policy
At ThemeShopee, your satisfaction is our top priority.
We take great pride in crafting high-quality WordPress themes and plugins designed to empower your website and grow your online presence. Every product is thoroughly tested to ensure performance, compatibility, and ease of use. However, we understand that sometimes things might not work out as expected — and that’s perfectly okay.
We’re Here to Help First
If you’re experiencing any issues with our product, we’re just a message away.
Our dedicated support team is committed to helping you troubleshoot and resolve problems quickly and efficiently. Simply open a support ticket and let us assist you — most issues are resolved this way.
Not Completely Satisfied? We’ve Got You Covered.
If you feel the product still doesn't meet your expectations even after reaching out for support, you can request a full refund within 14 days of your purchase date. No hassles, no complicated processes — just a fair and honest policy to ensure your peace of mind.
What Makes You Eligible for a Refund?
- The request is made within 14 days of purchase.
- You’ve already contacted our support team and allowed us an opportunity to resolve the issue.
- The product is not working as intended or lacks the promised functionality.
Please note: Refunds are not applicable for change of mind or if you no longer need the product.
Our Promise to You
We believe in building lasting relationships with our customers based on trust, support, and transparency. Whether you continue using our products or decide to request a refund, our goal is to ensure you feel confident and secure every step of the way.
Thank you for choosing ThemeShopee. We’re here to support your journey — with products that perform and a team that cares.